Customer Services

Delivering a customer service experience that is unsurpassed by any industry standard is as important to us as delivering to you a perfectly completed home. Every single staff member has only your best interest in mind. You are always guaranteed a personal service from every one of the us at DW Homes.

We don't believe in compromising our high standards and that is why we endeavour to answer all your queries in under 48 hours. And for some reason we are not able to obtain a satisfactory answer for your query, you will still be assured of a contact from us to let you know of the update and progress of your query or building project.

We are the one stop destination for all your new home building needs. From building consents to council issues to choosing the door handles to obtaining a certificate of compliance, we are here to ensure a smooth and stress free process for you.

We believe in only providing our customers with the best service and product experience and that’s why we start the process by offering every customer with free consultation sessions with our Architectural Designers. 

We put our DW Satisfaction Guarantee on this complimentary service because we are so confident that with just one meeting with our Architectural Designers will satisfy your every want and desire.

What is included in your Free Consultation sessions?

• Unlimited consultation with our Client Services Manager
• 1 hour consultation with our resident Architectural Designers* 
• Architectural sketch design floor plan
• Estimated building and contract price
• Introduction and house plan pack

Call us today to arrange a time for a Free Consultation and Sketch Design.
If after the initial meeting you are not satisfied with what we can offer you, we will refund your travel expenses for the inconvenience caused.